Position Title:   Account Adjuster - No. 371


Date Posted:   09/17/2009


Job Description:

• Review delinquent loan accounts
• Informs customers of delinquency 
• Analyzes, researches and investigates problem loan accounts and recommends actions to resolve delinquency 
• Counsels customers on payment methods
• Places telephone calls to customers with delinquent accounts; arranges for customer payment of past due accounts; follows legal guidelines concerning phone collection; and documents all calls and responses
• Reviews delinquent loans; chooses appropriate Collection Form Letter based upon several variables; and forwards letter of choice to the customer.  Variables include previous letters mailed and customer's reasons for nonpayment
• Determines and takes appropriate action with customers in adverse circumstances; counsels customers on available methods for resolving past due situations; assists customers in overcoming delinquency; and advises customers of ways to avoid delinquency in the future
• Types Extension Agreements and Releases of Security when necessary; and maintains and monitors Health and Accident Insurance
• Conducts "skip-tracing" on "skip" accounts, follows leads and resolves accounts when possible
• Contacts customers regarding delinquent accounts, verification of repair work before releasing an insurance check and lost checks and payments
• Records all activity in all automated collection computer systems
• Perform other related duties as required

REQUIREMENTS

• High school education or equivalent

• Good verbal, written and human relations skills

• Good attention to detail and ability to meet deadlines and deal tactfully with customers

• Must be able to exercise confidentiality and discretionary judgment

• Must have knowledge of Privacy and Fair Debt Collections Laws

Fill Out an Application

Please allow us to contact you while we consider your application for employment. We wish you success in reaching your career objectives!! Your Recruiting team contact information is listed below: Monica Abollo Assistant Vice President Recruiting Manager/ Affirmative Action Officer Brevard and Volusia Regions (321) 608-9215 Pam Fisher Recruiter Operations Center/Indian River, St. Lucie, and Martin Regions (800) 741-3283 Ext. 62236